fa9 Privacy Policy

Introduction and Applicability

fa9 (hereinafter referred to as "we", "us", or "the platform") operates an online betting and gaming service for users in Bangladesh. This privacy policy describes what information we collect about you, how we use it, who we share it with, and how we keep it secure when you register, access, or use our website fa9.cam.

By using our services, you are considered to have accepted the terms of this privacy policy. This policy should be read as part of our Terms and Conditions.

What Information We Collect

fa9 collects different types of information at various stages of our relationship with you. This information comes mainly from two sources: what you provide directly, and what is collected automatically during your use of the platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Financial transaction information (bKash, Nagad, Rocket, bank transfer)
• Information provided when contacting customer support

2.2 Information Collected Automatically

• IP address and device type
• Browser type and operating system
• Time and duration of visits to our site
• Page navigation and information on links clicked
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

Purpose of Using Information

fa9 uses your information for the following legitimate purposes:

3.1 Account Management

We use your personal information to complete your registration, verify your account, and confirm your identity. This ensures that only individuals aged 21 or older can use our platform.

3.2 Processing Financial Transactions

Your transaction information is used to process deposit and withdrawal requests, verify financial activity, and prevent financial fraud.

3.3 Providing Customer Support

Your information is used to help our 24/7 Bengali live chat support team resolve your issues.

3.4 Ensuring Responsible Gaming

We analyse information to monitor your gaming activity, identify signs of excessive gambling, and provide responsible gaming support when needed.

3.5 Meeting Legal Obligations

We store and process certain information to comply with financial security laws, anti-money laundering regulations, and other applicable laws.

3.6 Platform Improvement

Anonymised data is used to analyse user experience, improve service quality, and resolve technical issues.

Sharing Information with Third Parties

fa9 does not sell your personal information for commercial purposes. However, information may be shared in the following specific circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and banks receive limited information to complete transactions.
• Identity verification services: Minimum necessary information is shared with approved third parties for age and identity verification.
• Law enforcement agencies: Information may be provided to relevant authorities in the case of a court order or legal obligation.
• Technology service providers: Server hosting, security service, and analytics providers operate under contractual confidentiality obligations.
• Business transfers: In the event of a merger or acquisition, information may be transferred, but the protections in this policy will remain in place.

Cookies and Tracking Technology

fa9 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of our website — such as maintaining login sessions, security verification, and remembering your preferences. Without them, the site will not work properly.

5.2 Functional Cookies

These cookies are used to provide your language preferences, session information, and a customised experience.

5.3 Analytics Cookies

These collect anonymised data to monitor site performance and analyse user behaviour. This information is used to improve our services.

You can disable cookies from your browser settings, but this may affect some functionality of the site.

Data Protection Measures

fa9 uses industry-standard security technologies and practices to protect your privacy:

• SSL/TLS Encryption: All information transmitted on our platform is protected by SSL encryption, which prevents third parties from reading your data.
• Password Hashing: Your password is never stored directly — it is converted and stored using a strong hashing algorithm.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Firewall Protection: Advanced firewall and cybersecurity measures are maintained to prevent unauthorised access.
• Data Backups: Regular encrypted backups are kept to ensure the security of your information.

Data Retention Period

fa9 retains your personal information for as long as a legal obligation or legitimate business need exists:

• Active account information: Retained for as long as the account remains active.
• Transaction records: Retained for a minimum of 5 years in accordance with financial security laws.
• After account closure: Identity-related information may be retained for a specified period as required by law.
• Anonymised data: Information that has been anonymised for analytical purposes may be retained indefinitely.

Once the required retention period has passed, your personal information is securely deleted or anonymised.

Your Rights

fa9 recognises and respects the following rights you have regarding your information:

• Right of access: You have the right to request information about what data we hold about you.
• Right to rectification: You can request that any inaccuracies in your information be corrected.
• Right to erasure: In certain circumstances, where there is no legal obligation, you can request that your information be deleted.
• Right to restrict processing: In certain cases, you can request that the processing of your information be restricted.
• Right to object: You can object to the use of your information for marketing purposes.
• Right to portability: You can request certain information in a structured, readable format.

To exercise these rights, contact us directly. We will endeavour to respond within 30 business days.

Protection of Minors

fa9 is intended only for individuals aged 21 or older. We do not knowingly collect any information from minors.

We verify age during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child is using our platform, please contact us.

International Data Transfer

Our servers and technology infrastructure may be located in various countries. When transferring data, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Third-party organisations comply with contractual protection standards.
• Recognised international data protection standards are followed.

Policy Changes

fa9 may revise this privacy policy from time to time. Before any significant changes, we will:

• Publish a clear notice of the changes on the website.
• Update the "Last updated" date at the top of the policy.
• For significant changes, registered users may be notified by email.

Continued use of the platform after changes are made will be considered acceptance of the new policy. Please check this page regularly.

Contact and Complaints

If you have any questions, requests, or complaints about this privacy policy, please contact us:

We will endeavour to resolve any privacy-related requests as quickly as possible. For more information, visit our FAQ page.